Skip to content

Understanding VRBO’s Bed Bug Policy

Explore VRBO's bed bug policy, the experiences of hosts and guests, and the steps to take when dealing with a bed bug infestation in a vacation rental.


By Derick Hargrave

Published on June 14, 2023

In the world of vacation rentals, the mention of bed bugs can send shivers down any host or guest’s spine. These tiny pests can cause big problems, affecting guests’ comfort and the hosts’ reputation. Today, we’re diving deep into the short-term rental bed bug policies, a crucial topic for hosts and guests to understand.

Bed Bug Policy

Understanding VRBO’s policy on bed bugs

VRBO, a popular platform for vacation rentals, has a policy in place to handle bed bug infestations. However, it’s not as straightforward as you might think. The platform doesn’t explicitly outline a ‘bed bug policy,’ but emphasizes the importance of maintaining clean and safe accommodations for guests. This implicitly includes managing and preventing bed bug infestations.

When bed bugs make an unwelcome appearance, legal implications can arise. If guests encounter bed bugs during their stay, they might be entitled to a refund or compensation. In some cases, they may even take legal action against the host. Hosts must understand these potential legal consequences and take proactive measures to prevent infestations.

Guests Rights and Expectations

Guests have the right to expect a clean, safe, and bed-bug-free environment when they book a VRBO rental. If they encounter bed bugs, they can report the issue to the host and VRBO. They can also request a refund or compensation for any damages or inconveniences caused by the infestation.

Experiences with Bed Bugs in Short-Term Rentals

Guest experiences and complaints

Guest experiences with bed bugs in VRBO rentals can vary widely. Some guests may discover the infestation early into their stay, while others may only notice the signs after they’ve returned home. Common complaints include itchy bites, disturbed sleep, and the stress and inconvenience of dealing with the infestation.

Host experiences and responses

On the other side of the coin, hosts may find themselves dealing with bed bug accusations and the ensuing fallout. Some hosts may opt for professional inspections to confirm or refute the claims. Others may find themselves navigating the VRBO support system to resolve the issue. It’s a challenging situation that requires swift action and clear communication.

Preventing and Treating Bed Bugs in Vacation Rentals

Identifying bed bugs in vacation rentals

Identifying Bed Bugs in Vacation Rentals

Identifying a bed bug infestation early is key to preventing a full-blown crisis. Signs to look out for include:

  • Small blood stains.
  • Eggshells.
  • Dark spots from excrement.
  • Skin sheddings on the mattress.
  • Guests may also report feeling itchy or noticing small bites on their skin.

Preventive measures against bed bugs

Prevention is always better than cure, especially regarding bed bugs. Hosts can take several measures to prevent these pests from residence in their rentals. These include using mattress protectors, training housekeeping staff to spot signs of bed bugs, and replacing beds and bedding regularly. Regular pest management inspections are also a good idea.

Handling Bed Bug Complaints

Property Inspection and Confirmation

When a guest reports a potential bed bug infestation, the first step is to inspect the property and confirm the presence of bed bugs. This usually involves a professional pest control service. They can accurately identify bed bugs and assess the extent of the infestation. This step is crucial for deciding the next course of action.

Remediation and Compensation

Once an infestation is confirmed, the host must immediately remediate the situation. This typically involves hiring a professional exterminator to treat the property. In the meantime, the host may need to pause reservations and inform upcoming guests of the situation. Depending on the circumstances, the host may also need to compensate the affected guest for their inconvenience.

Wrapping Up

Understanding VRBO’s bed bug policy is crucial for both hosts and guests. While the platform doesn’t have a specific policy for bed bugs, it emphasizes the importance of providing clean and safe accommodations. This includes managing and preventing bed bug infestations. Both hosts and guests have roles to play in this process, and understanding these roles can help ensure a positive experience for all parties involved.

Written by

As a content writer passionate about travel and hospitality, I have a unique perspective on short-term rentals. With years of experience creating engaging, informative content for various clients, I enjoy communicating the benefits and appeal of short-term rental properties. I've been an Airbnb host for the last three years, consistently providing my guests with a high level of hospitality.