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Tackling Airbnb Guests Who Won’t Leave

Navigate the tricky waters of dealing with Airbnb guests who won't leave. Airbnb's policies to preventive measures and dealing with squatters.


By Karolyn Hutson

Published on June 21, 2023

Imagine this: you’re an Airbnb host, and you’ve just had a lovely guest stay at your property. The check-out date arrives, but the guest doesn’t leave. What do you do? It’s a situation that’s as perplexing as it is frustrating. This article will explore preventive measures and provide actionable steps to deal with such guests.

Understanding Airbnb’s Policies

When dealing with guests who overstay their welcome, it’s crucial to understand Airbnb’s policies. Airbnb has guidelines in place to protect hosts and guests; knowing these can help you navigate tricky situations.

Definition of Airbnb Squatters

First off, let’s define Airbnb squatters. These are guests who, for one reason or another, refuse to leave your property after their reservation has ended. They’re essentially illegal occupants, overstaying their welcome and causing a host of problems. It’s a term that’s as unsettling as it sounds and something all hosts should be aware of.

Risks and Implications

The risks and implications of having Airbnb squatters are significant. They range from legal issues and financial loss to property damage and stress. It’s a situation that no host wants to find themselves in, but it’s essential to be prepared for. After all, being forewarned is being forearmed.

Preventive Measures

Prevention is always better than cure. There are several strategies that hosts can employ to prevent the occurrence of Airbnb squatters. Let’s take a look at some of these.

Guest Screening

Guest screening is your first line of defense. Look at the guest’s profile, read their reviews, and watch out for any red flags. Good communication before the booking can also help you gauge the type of guest you’re dealing with. Remember, a little diligence now can save a lot of trouble later.

Clear House Rules

Having clear house rules is another preventive measure. Ensure your guests understand the restrictions, check-out time, and expected behavior during their stay. It’s your property, and you have the right to set the rules.

Vacation Rental Contract

A vacation rental contract can be a lifesaver. This legal agreement should clearly state the occupancy, duration of stay, and consequences of overstaying. It’s like a safety net, providing legal protection in case things go south.

Limiting Stay Duration

Limiting the duration of stay can also help prevent squatters. Be aware of your local laws regarding tenant rights and adjust your booking calendar accordingly. It’s a simple step, but it can make a big difference.

Booking Through Airbnb

Booking through Airbnb provides a layer of protection. The platform offers a host guarantee and liability insurance, which can be helpful in case of any issues. It’s like having a trusted friend in your corner, ready to help when you need it.

Knowledge of Local Laws

Knowledge of local laws is crucial. Understand your area’s regulations and eviction procedures to ensure you’re prepared in case of an issue. It’s always better to know your rights and responsibilities.

Check-Out Reminders

Sending check-out reminders can help ensure your guests leave on time. Communicate the departure plans and check-out time clearly. It’s a small step, but it can go a long way in preventing misunderstandings.

Late Check-Out Fee

Implementing a late check-out fee can deter guests from overstaying. The extra charges can encourage adherence to the check-out time. After all, nobody likes unexpected fees.

Right Pricing

Setting the right rental rate can help attract quality guests. A fair price can ensure profitability without compromising on the quality of guests. It’s a delicate balance, but it’s worth getting right.

Hiring a Property Manager

Hiring a property manager can help manage guest interactions and property inspections. They can ensure everything runs smoothly and deal with any issues promptly. It’s like having extra hands to help you manage your property.

Dealing with Airbnb Squatters

Despite your best efforts, you may still encounter Airbnb squatters. Here’s an action plan to deal with such situations.

Verifying the Situation

First, verify the situation. Check your booking records and gather evidence of the unauthorized occupation. This will be crucial if you need to take legal action later. It’s all about gathering the facts.

Communicating with the Guest

Next, communicate with the guest. Use the Airbnb messaging system to send a polite but firm message instructing them to vacate the property. Document all communication for future reference. It’s important to keep a record of everything.

Reaching Out to Airbnb

If the guest still refuses to leave, reach out to Airbnb. Report the unauthorized occupancy and ask for their support. Airbnb has a dedicated team to handle such situations. They’re there to help you.

If all else fails, you may need to take legal action. Consult with a lawyer and start the eviction process. Make sure to collect all necessary evidence to support your case. It’s a last resort, but sometimes it’s the only option.

Frequently Asked Questions

We’ve compiled answers to some frequently asked questions about dealing with Airbnb guests who refuse to leave.

How can I legally remove an Airbnb guest who won’t leave?

Legal action against Airbnb guests who refuse to leave
Legal action against Airbnb guests who refuse to leave

Legally removing an Airbnb guest who won’t leave involves following the eviction process as per your local laws. It’s advisable to consult with a lawyer to ensure you’re following the correct procedures. It’s all about doing things the right way.

What are my options if an Airbnb guest overstays their reservation?

If an Airbnb guest overstays their reservation, you can communicate with them, report the issue to Airbnb, or take legal action. It’s essential to keep all communication documented and gather evidence of the unauthorized stay. You have options, and it’s important to know them.

What is the Airbnb policy for dealing with guests who refuse to leave?

Airbnb’s policy for dealing with guests who refuse to leave involves providing support to the host, mediating between the host and guest, and, in some cases, offering financial assistance for legal fees. It’s a comprehensive policy designed to protect hosts.

How often do Airbnb hosts encounter guests who refuse to leave?

While it’s not common, Airbnb hosts occasionally encounter guests who refuse to leave. The frequency varies depending on various factors, including location, type of property, and guest screening procedures. But remember, even if it’s rare, being prepared is still important.

Wrapping Up

Dealing with Airbnb guests who won’t leave can be a challenging situation. However, with the right knowledge and strategies, you can prevent or handle such occurrences effectively when they arise. Prevention is key, and knowing your rights and responsibilities as a host can go a long way in ensuring a smooth hosting experience. So, stay informed, stay prepared, and happy hosting!

Written by

With over six years of short-term rental hosting experience, Karolyn has helped hundreds of guests have an enjoyable experience. I love writing and am passionate about real estate, hospitality, and photography. Karolyn holds a bachelor's degree in Journalism and enjoys sharing her experiences to help others.